Security & Privacy Policy

Readers Bookshop ("we", "us", "our") operates readers.jo and our physical store at the 7th Circle Cozmo Centre, Amman, Jordan. This policy explains how we handle personal data in connection with our website, online orders, customer accounts, and in-store services.

We may collect:

Account & contact details — name, email address, phone number, delivery address, and password (stored securely).
Order information — items purchased, payment method (we do not store full card numbers), delivery preferences, and order history.
Technical data — IP address, browser type, device information, and cookies used to keep your session secure and improve site performance.
Communications — messages you send via our contact form, email, or customer service channels.

We use your data to process and fulfil orders, manage your account, provide customer support, send order confirmations and service-related updates, improve our website and product selection, prevent fraud, and comply with applicable laws. Marketing communications are sent only where you have opted in, and you may unsubscribe at any time.

Online payments are processed through trusted, PCI-compliant payment partners. Card details are encrypted in transit and are not stored on our servers. We use industry-standard SSL/TLS encryption across our checkout and account areas to protect data exchanged with our website.

Our site uses essential cookies to maintain your shopping cart, keep you signed in, and remember language preferences. We may also use analytics cookies to understand how visitors use the site so we can improve the experience. You can control non-essential cookies through your browser settings.

We do not sell your personal data. We share information only with service providers who help us operate the business — such as payment processors, delivery partners, and email service providers — and only to the extent necessary to perform those services. We may disclose information if required by law or to protect our rights, customers, or staff.

We retain order and account records for as long as needed to fulfil our legal, accounting, and customer-service obligations. You may request deletion of your account subject to any records we are required to keep for regulatory or dispute-resolution purposes.

Depending on applicable law, you may have the right to access, correct, or delete personal data we hold about you, or to object to certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Our website is intended for general audiences. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our website after changes take effect constitutes acceptance of the revised policy.