ينتهي العرض في 13 كانون الثاني 2050
خلال 8542 أيام
النوع:غلاف ورقي
السنة:2015
الصفحات:112
ISBN:9789063693817
اللغة:الإنجليزية
The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. The process of designing services is very specific to each individual business. However, discovering what people actually want and value is a universal process. This process of discovery is the subject of this book.